(FOR PROGRAM MANAGERS)
⚠️ Note: this article is for clients on a Team subscription plan; click here for those on a Pro or Enterprise subscription plan.
We’re honoured that you’ve chosen to work with us!
It’s our utmost priority to ensure you have an excellent experience with our solution and team from day one, so we’ve compiled this packet of resources to provide a framework and clear path for success in the first weeks of your program and well beyond.
Inside this document, you’ll find:
A timeline overview of our partnership and responsibilities
Instructions and insights on how to use your Program Manager Dashboard
A description of Mentorly’s support throughout the program
TIMELINE & RESPONSIBILITIES
The timeline below provides you with an overview of the activities and responsibilities that each party will perform to ensure the smooth unfolding of your mentorship program over a 12-month subscription.
The main objective of these first few months is to:
Outline the criteria and expectations for the program
Design your program portal’s landing page
Onboard and match users
Allow for sessions to begin
This is only a guideline as sessions can kickoff much quicker depending on how quickly the onboarding steps are completed.
Months 1 - 3
✓ Sign contract
✓ Onboard mentors
✓ Support users and sessions
✓ Recruited by Program Manager
✓ Create profiles
✓ Have sessions
✓ Guide Program Manager on how to use the Dashboard
✓ Onboard users
✓ Help users with 'how-to' articles & troubleshooting tips
✓ Technical Support
The following months are primarily spent monitoring sessions and providing assistance to users when requested.
Months 4 - 10
Month 4 - 10
✓ Support users and sessions
✓ Have sessions
✓ Help Program Manager and users with articles
Towards month 12, surveys are sent to participants to collect their feedback. Please note that a a Data & Recommendations Report highlighting the strengths and weaknesses of the program is only available on the Pro and Enterprise subscription plans.
Program Manager with rolling program and/or multiple cohorts* of users go through this whole process, but can repeat user onboarding as frequently as they like to scale their program as they go.
*Please note there is a limit of maximum 3 cohorts per program for the Teams subscription plan. If you need more than 3 cohorts, please upgrade to Pro.
Months 11 - 13
✓ Customize end-of-program survey
✓ Review survey responses
✓ Review post-program data
✓ Wrap up last sessions
✓ Complete end-of-program survey
✓ New users get recruited or existing users roll into next program
✓ Track session data
✓ Archive program data
✓ Prep for next program
PROGRAM MANAGER DASHBOARD
As the Manager of your mentorship program, you will have access to a portal that enables you to create your custom program landing page, onboard and manage users, communicate with individual or groups of users, monitor activity with data reporting, and access survey templates and helpful resources - all there to guarantee the success of your program!
Below is a description of each Program Manager Dashboard tab and their respective functions.
The Home tab provides an overview of activity since the start of the program, including the number of users and sessions held, recent activity, upcoming events, ratings and reviews.
It will enable you to feel the pulse of the program and serve as a launchpad to other parts of the Program Manager Dashboard.
The Program tab is where all program information is entered. This includes the name, description, length of the program, cohort assignments, user tagging, setting session expectations in the case mentees are limited to a certain number of sessions each.
The Program tab also enables you to design your program’s landing page by adding background images and logos, as well as selecting branding colours and fonts.
The Members tab is where you will manage your users, from onboarding mentors and mentees and monitoring their activity, to viewing their account information and usership.
User onboarding is accomplished via CSV uploading and a template is provided to help you organize your users. Matching tools are also provided, either to assign one-on-one pairings or mentor recommendations.
Searching by name, cohort and tag is provided to easily find a user’s account.
The Messaging tab enables you to reach out to individual users or groups of users. You may use this feature to inquire about sessions, share news and files, and, for multiple Managers, keep all admin conversations in one place.
The Resources tab is where best practices and other useful information about your Portal and sessions are shared. This is where you can also upload custom documents provided by your organization, such as tips, guidelines, etc. that you would like your users to have access to.
The Reporting tab is your in-depth data source, providing key engagement information about your program, including:
On the Team subscription plan, you may download a CSV file with all of this raw data presented. However if you want to download a PDF file with accompanying charts and graphs, you'll need to upgrade to Pro.
With your Teams subscription plan, you are able to build one mentorship program and monitor it via your Program Manager Dashboard. If you'd like to build more than one program, please upgrade to Pro or contact sales for à la carte pricing.
In this context, a program is formed by a private group of mentees and mentors who connect for a specific reason, via their private portal, while a unique set of KPIs are measured.
A client portal refers to the client landing page which is the main website where participants sign up and login thereafter to their mentorship program. It is built by the Program Manager with branded assets and program details via Program Manager's private Dashboard; once it's built, the client portal is shared with all participants and the program kicks off.
An example of the client portal can look like this: https://mentorly.co/artists-up. Each program has its unique client portal and branding. If you need multiple client portals, please upgrade to Pro.
A cohort is defined as a private group of mentees and/or mentors within a program who must connect within their group and whose participation data is measured together, separate from the whole.
Cohorts can be overlapping and be defined by city, language, interests, etc. or they can be sequential in the case each cohort has a set order to hold sessions.
With your Teams subscription plan, you are able to have up to five cohorts in your program; if you'd like more, please upgrade to Pro or contact sales for à la carte pricing.
A tag is a useful way to label a type of user as well as filter who they can and cannot connect with. If a user’s tag is ‘Filtering’, they would only be able to connect with same-tag users. If the tag is strictly for labeling purposes, then users with a ‘Labelling’ tag can connect with any tagged user. A tagged user may be within or outside of a cohort.
The most crucial step to any mentorship program, onboarding means the creation of mentor and mentee Mentorly accounts. First, this is done by creating base user accounts via CSV upload, then sending mentors and mentees invitations to complete their sign up and Mentorly profiles.
Prior to onboarding users, it is essential that the guidelines and expectations of the program are communicated to all participants, so that each is ready to maximize the opportunity and commit to the success of the program. This can be done outside of the Program Manager Dashboard prior to onboarding or within the Messaging tab during onboarding.
Once both users are done making their Mentorly profiles, a two-step process ensues:
Mentors are invited to add availability slots to their calendar, which can take a few weeks depending on the size of group and engagement of mentors.
Mentees are then matched with mentors or provided with up to 3 mentor recommendations.
An active user is defined as a user with a Mentorly account and one or more sessions booked.
An inactive user is defined as a user who has an account, but who has not yet booked their first session.
MENTORLY’S TECHNICAL SUPPORT
Technical support will be principally offered via Intercom in both English and French, Monday to Friday, from 9am to 6pm EDT.
Users and Program Managers can reach out to Mentorly’s support team via the Intercom message icon below, usually found at the bottom corner of the webpage:
Questions, concerns, and feedback can also be directed to firstname.lastname@example.org.