(FOR MEMBERS WITHIN A PROGRAM)


WHY MENTORLY

You may wonder, with all the different video conferencing platforms out there, why use yet another platform?

Simply put, Mentorly is a dedicated solution that supports and structures all of your mentorship needs, well beyond a video call with your mentor. It also enables your Program Manager to better support you throughout the program.

As a mentee, you can do all of the following actions on Mentorly, streamlining your mentorship experience from start to finish, leaving the logistics up to us!

Be matched

Search & Browse Mentors
Detailed Mentor Profiles
Instant Book or Request a Time
Chat & Messaging with File Sharing
Video Conferencing
Email & In-App Notifications

Mentorly also provides helpful resources in the form of articles, such as this one, and live-hosted product tours (upon request) to ensure you have all the information you need to connect in a meaningful way with your mentor(s).



WHAT TO DO

As a mentee, your main objective is to book with a mentor to get the guidance you're looking for, but we need to get you set up properly first!

Below are the steps you should follow to optimize your experience on Mentorly.

① Sign Up

Whether your Program Manager invited you or you signed up yourself, you'll need to complete the brief sign up form and review and check our Terms & Conditions and Privacy before proceeding to the next step.


Find Your Mentor

Time to find the mentor you'd like to connect with. You can either search by name or keyword or use the dropdown menus to refine your search:

③ Book Your Session

🚨 Reminder: you must be logged into your account to see your program mentors!

If your mentor has availability that works with your schedule, you can book a 30-minute or 60-minute session right away. You must leave a booking message informing your mentor as to the reason for the session. We suggest drafting a brief agenda and adding it to your booking message prior to confirming your session.

If your mentor doesn't have times up, you Suggest another time (ie. request a specific date and time) which will notify them directly by email. You can also send a message to the mentor without making a booking request. More info here.

⚠️ Note: Mentors' times appear in your time zone based on your computer settings. i.e. A mentor in California who has a 10am PST session available, can be booked by a mentee in Montreal, who will see the time of the session as 1pm EST.


④ Join Your Session

Your session is around the corner? You will receive an email notification reminding you to get ready and inviting you to your Sessions page where you can view all future, past and cancelled sessions.

Find your upcoming booking, which you can join 10-minutes prior to it starting. The Join call button will activate once you're able to join the call.

How to join your session

You will be prompted to test your audio & video settings prior to your session starting, like so:

The above image indicates that the camera is properly connected and that the mic is properly set and the audio meter (green bar) is fluctuating.


Hold Your Session

There are a few key things to know about Mentorly sessions.

Be mindful of the time: Sessions have a 30 or 60-minute countdown. The video conferencing window will automatically close once time is up, so keep an eye out for the ⏰ in the top left corner.

Screen sharing: As with similar video conferencing systems, screen sharing is enabled to allow you to share your screen with your mentor.

Chat: At the top right corner of the session window, you can see the participants on the call along with access to the chat function called "Discussion".

Note:💡 All chats during sessions are automatically saved to your inbox thread between you and your mentor and whoever else was on the call with you.

Flag: Use this function to notify the Mentorly team of an unpleasant call and we will promptly follow up!

⑥ Keep in Touch

Mentors love updates! They want to know whether the advice they gave you was helpful or not. With that in mind, it's recommended to check in with your mentor a couple of times to either update them on your progress, ask a few additional questions or discuss holding a new session altogether. You can do all of this via your Mentorly Inbox, which will notify you whenever you have a new message.



WHAT IF I NEED HELP

If you need help with anything on Mentorly, reach out to us either at support@mentorly.co or by chatting with us live on Intercom, the little message bubble below.


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