(FOR SXSW & SXSW EDU ATTENDEES)

Hi SXSW Mentees! This is your mini guide to holding optimal mentorship sessions on Mentorly during the EDU festival and general programming.

WHAT TO EXPECT

SXSW EDU Online Mentor Sessions takes place March 9 – March 11, 2021. The SXSW EDU mentor program facilitates purpose-driven, one-on-one connections between experienced professionals and solution-seeking attendees.

SXSW Online Mentor Sessions take place March 16 – March 20, 2021 and give registrants the opportunity for one-on-one meetings with experts in a specific field. Mentor Sessions are divided among Interactive, Film, Music, and Convergence tracks, which are all part of the SXSW Conference.

You - mentee in this case - will be able to book 15-minute sessions with mentors of your choosing.

Though Mentorly is accessible via mobile, in order to hold optimal sessions, we strongly recommend using a computer with a webcam and finding a quiet location with a strong and reliable Internet connection.


In either case, you will need to 1) ensure your device's browser is up to date and 2) that your webcam is properly connected.

⚠️ Mentorly supports all up-to-date browsers except 🚫 Microsoft Edge/Internet Explorer and some 🚫 Bluetooth devices such as ear pods may conflict with the platform, so we recommend disconnecting them prior to holding your sessions.


WHAT TO DO

As a mentee, your main objective is to find the mentors you wish to connect with quickly and effortlessly! But first - let's get you set up.

Below are the steps you should follow to optimize your experience on Mentorly.


① Sign Up

To sign up to one of the mentorship portals below, you can do so via the SXSW & SXSW EDU Online event platform.

☞ Click SXSW EDU Online Mentor Sessions to access the portal.

☞ Click SXSW Online Mentor Sessions to access the portal.

Once entered, you will be directed to your Dashboard where you can complete the steps indicated below.

Your Mentorly Dashboard is your very own control center where you can:


→ Modify your profile settings
→ Browse mentors via search or Schedule page and book sessions
→ Review and access your session bookings
→ Join your video calls

→ Review your experience

→ Contact live support


② Update your Profile


As a mentee, you have access to a public profile which mentors can access when you've booked with them. This helps them better understand who you are and the type of guidance you're looking for. This is not mandatory but recommended.

Feel free to add any information you wish and update to save. Click on View profile to preview what mentors will see.


② Browse mentors

Now that your profile is set up, you're all set to browse by either 1) heading to Home to view all featured mentors 2) clicking on Mentors to further search mentors by keyword or dropdown filter or 3) clicking on the Schedule page to view all available mentors by day and time.


1) Home page (Example below showcasing SXSW EDU mentors)

2) Mentors page

3) Schedule page


③ Booking with a mentor

The next step to your journey is, of course, booking your session(s)!

Here's an example of a mentor profile for Ryan.

For example, the following mentee below, Max, has decided to book with Ryan on the 14th of March from 10:30am to 10:45am.

First, he must click Book individual session, which will bring up his calendar availability, like so:

Max must add a booking message in order to confirm his session with Ryan.

Ryan will then be able to review the booking and any links that were shared within the booking message and you will view your future session in your Dashboard > Sessions Tab.

Note: Sessions are automatically confirmed.

To cancel a session, click the 3 dots in the top right corner of the booking. You will receive an email confirmation of your booking. Keep an eye on your inbox!


⑤ Before joining your session

Since sessions are roughly 15 minutes in length, that leaves very little time to join your next session. It will be crucial to have ready access to your Dashboard > Sessions Tab in order to keep track of your sessions and join your next call.

→ Before joining your session, we recommend you test your computer setup.


⑥ Join your session

To join your session, you can either 1) click the link in the email, like so:

or, 2) Log into your account and head to your Dashboard > Sessions Tab.

When ready to start your session, click Join call on your session booking on Dashboard > Sessions Tab > Future > first booking at the top of the page.

You can always join your sessions 10 minutes in advance if ever you want to make sure you're properly set up when the clock starts.

🚨 There's a countdown timer in the top left corner of your session window. Keep an eye on it as the session will automatically end at the designated time.

Note: Clicking the 🏴 icon will signal an issue with a specific Inbox thread and Mentorly will be directly notified.

How to Join Your Session


⑦ Reviewing your experience

The SXSW team would love to know how you appreciated your experience connecting with your mentor(s) and using the Mentorly platform.

After each session, you will be prompted by 3 questions with ⭐️ ratings:

1) ⭐️⭐️⭐️⭐️⭐️ Rate how you enjoyed connecting with your mentor. A less than 3-star rating will require you to leave a comment.

2) ⭐️⭐️⭐️⭐️⭐️ Rate the platform. Once again, 3 stars or less will require you to leave a comment.

3) ⭐️⭐️⭐️⭐️⭐️ Leave additional feedback (optional).

These ratings and reviews will be shared with both the SXSW and Mentorly teams.


⑧ Where to go for support

Mentorly prides itself on its highly responsive customer service and technical support, which is principally offered via Intercom in both English (and French) and which will be available during event hours.

For technical/product questions, please reach out to Mentorly’s team via the Intercom message icon below, usually found at the bottom-right corner of the webpage:

Questions, concerns, and feedback can also be directed to info@mentorly.co.

For EDU program questions, please email programming@sxswedu.com.

For SXSW program questions, please email sessions@sxsw.com.


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