(For OSEN Employees)

Hi Mentors! This is your guide to holding optimal mentorship sessions while taking part in OSEN's new mentorship program.



ABOUT THE OSEN MENTORSHIP PROGRAM

Providing a work environment that is reflective of the needs of employees has, and always will be, a priority for our organization. It is essential that we provided the tools and resources that encourage employees to be their authentic selves and support them in developing the skills that support their ultimate success. Establishing this mentor program is another step in our continuous journey in being an employer of choice. The goal of this program is to:

  • Promote a culture where employees can take further ownership of their personal and professional development through the attention and guidance provided by mentors

  • Create a more inclusive environment by utilizing an avenue that creates bonds between people they may have never otherwise interacted

  • Provide a safe space where employees can share thoughts and ideas and receive feedback

  • Drive employee engagement and cross-organizational communication.

So, what's your role as a mentor in making that happen.

WHAT TO EXPECT

If you are interested, follow the steps below to set up your profile.


Overall

  • Maintain privacy and confidentiality to ensure a safe environment.

  • Be in the moment during your conversations - free from other distractions

  • Act as a sounding board and facilitator, giving structure and direction

  • Be open to sharing your own experiences and thoughts

  • Provide guidance based on observation during interactions with the mentee

  • Identify skill or competency gaps and partner with the mentee to identify development opportunities

  • Explore career opportunities

  • Educate employee on company values and processes

  • Be empathetic and supportive

Prep

  • Request from the mentee their expectations for the relationship

  • Request from the mentee their objectives and goals of the relationship

  • Utilize the above information to prepare for your initial meeting and meetings going forward

  • Identify and agree upon action items from each meeting that mentee will be responsible for

  • Encourage mentee to discuss successes and challenges since the last meeting


WHAT TO DO

As a mentor, your main objective is for mentees to book sessions with you, but first - we need to get you set up!

Below are the steps you should follow to optimize your experience on Mentorly.


① Sign Up

To sign up for the mentorship program, do so via the OSEN Mentorship Program link.

☞ Click OSEN Mentorship Program to access the portal.


Once entered, you will be directed to your dashboard where you can complete the steps indicated below.

Your Mentorly Dashboard is your very own control center where you can:


→ Modify your profile settings

→ Update your availability
→ Review and access your session bookings
→ Join your video calls

→ Review your experience

→ Contact live support


② Your Profile

To fill out your profile page, head to your Dashboard > Profile tab.


③ Add Availability

To get bookings as a mentor, you need to make yourself available, which means adding available time slots to your profile and keeping them up-to-date. That way, mentees can book with you right away.

On your dashboard, head to Availabilities and drop and drag the time slots you wish to create. i.e.: If you drop a new event at 10am and drag until 3pm, then 10 x 30-minute session slots will be created.

How to update your Dashboard Calendar

For example, the following mentee below, Anna, has decided to book with mentor Fraser on the 19th of May.


Ashley must add a booking message in order to confirm his session with Fraser.

As a mentor, you will be able to review the booking and any links that were shared on the > Sessions Tab on his personal dashboard, like this example below.

Note: You are required to approve or decline a request.


⑤ Before joining your session

When a session has been booked with you, an email notification will be sent to your external email associated with your account.

It will direct your attention to the details of the session booking, including: the name of your mentee, their booking message, the start time and the link to the session.


→ Before joining your session, we recommend you test your computer setup.

Though Mentorly is accessible via mobile, in order to hold optimal sessions, we strongly recommend using a computer with a webcam and finding a quiet location with a strong and reliable Internet connection.


In either case, you will need to 1) ensure your device's browser is up to date and 2) that your webcam is properly connected.

⚠️ Mentorly supports all up-to-date browsers except 🚫 Microsoft Edge/Internet Explorer and some 🚫 Bluetooth devices such as ear pods may conflict with the platform, so we recommend disconnecting them prior to holding your sessions.


⑥ Join your session

When ready to start your session, click JOIN CALL on your session booking on Dashboard > Sessions Tab > Future > first booking at the top of the page.

You can always join your sessions 10 minutes in advance if ever you want to make sure you're properly set up when the clock starts.

🚨 There's a countdown timer in the top left corner of your session window. Keep an eye on it as the session will automatically end at the designated time.

Note: Clicking the 🏴 icon will signal an issue with a specific Inbox thread and Mentorly will be directly notified.

How to Join Your Session


⑦ Reviewing your experience

The OSEN team would love to know how you appreciated your experience connecting with your mentees and using the Mentorly platform.

After each session, you will be prompted by 3 questions with ⭐️ ratings:

1) ⭐️⭐️⭐️⭐️⭐️ Rate how you enjoyed connecting with your mentee. A less than 3-star rating will require you to leave a comment.


2) ⭐️⭐️⭐️⭐️⭐️ Rate the platform. Once again, 3 stars or less will require you to leave a comment.

3) ⭐️⭐️⭐️⭐️⭐️ Leave additional feedback (optional).

These ratings and reviews will be shared with both the OSEN and Mentorly teams.


⑧ Where to go for support

Mentorly prides itself on its highly responsive customer service and technical support, which is principally offered via Intercom in both English (and French) and which will be available during event hours.

For technical questions, reach out to Mentorly’s team via the Intercom message icon below, usually found at the bottom-right corner of the webpage:

Questions, concerns, and feedback can also be directed to support@mentorly.co.

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