Welcome to Mentorly! We've partnered with your organization to provide mentorship sessions with ease.

On the Mentorly platform, you can — book sessions, hold video calls, chat and share files with mentors — all in one place!

Here are the key steps to get you started as a mentor or a mentee.

To get started, check out this article to learn about why Mentorly is the best fit for mentorship.



1. Set up your account

Once your program manager has invited you to join Mentorly or you've signed up, you will receive an email asking you to sign in and complete your account.

Follow the link in the email, set up your password, and you're in!


2a. Begin your onboarding experience

Once you've signed in, Mentorly will guide you through a few Onboarding steps that will allow you to start building your mentor or mentee profile.

We'll ask about you and your experiences, your skills, as well as to upload a profile picture and adjust your settings.

Good to know: You'll be able to edit this information later on from your personal dashboard.

Good to know: Mentorly only allows your profile to be under one sector/industry (not multiple). However, you can add multiple areas of expertise.

2b. Matching questionnaire

If your program has chosen matching for mentor/mentee pairings, then you will also have a matching questionnaire as part of your onboarding steps.

Simply fill out the questionnaire with answers that pertain to you - the more specific the better!


3. Complete your Profile

Once you've completed your onboarding, you will be brought to your Mentorly personal dashboard.

At the top of your dashboard, you'll be shown a progress bar for completing your onboarding.

By clicking on this box, you will first be brought to your profile to complete, and then your program questionnaire (if applicable).

On your Profile tab, the text boxes highlighted in light blue are required for your profile to be complete.

You can also adjust your settings (email, location, timezone) from the Settings tab.

Good to know: Mentorly is time-zone smart, which means the times indicated throughout the site will be based on your browser's location.


4. Support

The Help tab will link you to our Mentorly Help Centre, which has a number of articles, all designed to provide assistance in every step of the program.

Mentorly prides itself on its highly responsive customer service and technical support - our support team is available Monday - Friday, 9am - 5pm EST.

If you have a designated MSA, simply reach out to them via email with any questions or concerns you may have.

If you do not have an MSA, contact the Mentorly support team by going to the Help tab found on your personal dashboard and clicking Go to Live Chat.


What's next?

Are you a mentor? Add your availability

Are you a mentee? Find a mentor


Have any questions or need any assistance?

Not to worry, we’re here to help!

You can contact the Mentorly support team by going to the Help tab found on your personal dashboard and clicking Go to Live Chat.

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