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Troubleshooting your video call session
Troubleshooting your video call session
Hassan Allakkis avatar
Written by Hassan Allakkis
Updated over a week ago

Here are our key troubleshooting tips to ensure a smooth video call experience.

Permission settings:

  • Be sure to allow access to your microphone/camera by accessing your permission settings of your browser.

    (Examples below are using the latest version of Chrome)

  • If your microphone/camera are internal (like on a laptop), please head to your System Preferences and ensure your microphone input/output are properly set.

  • If you are using a private work laptop, your company may have restricted your permission settings: it is best to join your video session via a personal laptop.


  • Close down any other program, app and/or browser that might be using your camera or microphone.

  • The following browsers are best supported: Chrome, Firefox, Safari

  • To optimize your Mentorly experience, please ensure you are using a recent version of your browser. Older versions may not be supported.

Have any questions or need any assistance?

Not to worry, we’re here to help!

You can contact the Mentorly support team by going to the Help tab found on your personal dashboard and clicking Go to Live Chat.

Please include the following when you chat with us:

  • A screenshot of your entire browser screen

  • The URL of the page you are on

  • The type of device and browser

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