Once your members have either been invited or signed up, it's time to start looking at ways you can manage your program while it's ongoing.
When you're ready to start matching members of your program, head on over to your Matching tab in your program dashboard and click here for more information on how to use Smart Matching.
Whether your members have been matched up or you're allowing them to book 'a la carte', let the sessions begin!
To generate enthusiasm, we recommend communicating to your program members when sessions are set to begin.
As a Program Manager, you can track all sessions that are taking place in your program, via a calendar overview on your Sessions tab.
The types of sessions are colour-coded:
Yellow: 1:1 sessions between a mentee and mentor
Green: Masterclasses hosted by a mentor
Blue: Private group sessions
Create a session:
As a program manager, you have the ability to create either a private group session or public masterclass for your members.
By clicking the create a session button, it will prompt you to select a group session or masterclass, then fill out the form. Once saved, invited members will receive an email notification.
Once sessions get underway, you can use the Reporting tab to track the engagement levels of your program.
There are various different ways of determining engagement levels: mentee adoption rate, repeated sessions per mentor, or just sessions monthly overview. Find what works for you and your program's needs!
Noticing low engagement? No worries, there are a lot of different strategies that you can take to help boost these levels.
If you have an MSA, reach out to them for an engagement strategy call. If you don't have an MSA, reach out to Mentorly's support team for some friendly advice and tips. We're here for your success!
Ratings and Reviews:
When members have video sessions, they're prompted with a Ratings and Reviews screen at the end of their call. While these reviews are not shared with the other mentor/mentee being reviewed, Program Managers have access.
To view, just head over to your Home tab and scroll down.
If you're thinking about expanding your program, reach out to your MSA or Mentorly's support team for assistance!
Have any questions or need any assistance?
Not to worry, we’re here to help!
If you have a designated MSA, simply reach out to them via email with any questions or concerns you may have.
If you do not have an MSA, contact the Mentorly support team by going to the Help tab found on your personal dashboard and clicking Go to Live Chat.