Managing your program

Here's how to manage your program once members have been onboarded.

Mentorly avatar
Written by Mentorly
Updated over a week ago

Once your members have either been invited or signed up, it's time to start looking at ways you can manage your program while it's ongoing.


When you're ready to start matching members of your program, head on over to your Matching tab in your program dashboard and click here for more information on how to use Smart Matching.


Whether your members have been matched up or you're allowing them to book 'a la carte', let the sessions begin!

To generate enthusiasm, we recommend communicating to your program members when sessions are set to begin.

As a Program Manager, you can track all sessions that are taking place in your program, via a calendar overview on your Sessions tab.

The types of sessions are colour-coded:

  • Yellow: 1:1 sessions between a mentee and mentor

  • Green: Masterclasses hosted by a mentor

  • Blue: Private group sessions

Create a session:

As a program manager, you have the ability to create either a private group session or public masterclass for your members.

By clicking the create a session button, it will prompt you to select a group session or masterclass, then fill out the form. Once saved, invited members will receive an email notification.

Tracking engagement:

Once sessions get underway, you can use the Reporting tab to track the engagement levels of your program.

There are various different ways of determining engagement levels: mentee adoption rate, repeated sessions per mentor, or just sessions monthly overview. Find what works for you and your program's needs!

Noticing low engagement? No worries, there are a lot of different strategies that you can take to help boost these levels.

If you have an MSA, reach out to them for an engagement strategy call. If you don't have an MSA, reach out to Mentorly's support team for some friendly advice and tips. We're here for your success!

Ratings and Reviews:

When members have video sessions, they're prompted with a Ratings and Reviews screen at the end of their call. While these reviews are not shared with the other mentor/mentee being reviewed, Program Managers have access.

To view, just head over to your Home tab and scroll down to view more on Ratings & Reviews.

You can also filter reviews by rating, user name/email, or content, and sort them by date or name. Plus, get a quick overview of total reviews and average rating at the top of the page. It's never been easier to find and understand reviews.

Additionally, Mentorly's satisfaction rating reflects user contentment with their mentoring program. It's a crucial metric indicating your program's success facilitating meaningful connections and delivering value. A high rating boosts reputation, attracts more users, and fosters growth.

What's next?

If you're thinking about expanding your program, reach out to your MSA or Mentorly's support team for assistance!

Have any questions or need any assistance?

Not to worry, we’re here to help!

If you have a designated MSA, simply reach out to them via email with any questions or concerns you may have.

If you do not have an MSA, contact the Mentorly support team by going to the Help tab found on your personal dashboard and clicking Go to Live Chat.

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